Multi-Mart E-Commerce Platform: Terms and Conditions
Terms and Conditions
1. Introduction
Welcome to Multi-Mart, an e-commerce platform that connects vendors and consumers across Liberia. By using Multi-Mart, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of our platform, services, and any transactions made through it.
2. User Eligibility
To use Multi-Mart, you must:
- Be at least 18 years of age or older.
- Have the legal capacity to enter into binding contracts.
- Provide accurate, complete, and up-to-date information during registration.
3. Account Registration and Security
- Users must register for an account to access and use specific features of the platform.
- You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
- To become a vendor on Multi-Mart, you must be a business owner and be willing to sell your services or products across Liberia through our marketplace.
- Multi-Mart reserves the right to suspend or terminate your account if any suspicious or unauthorized activities are detected.
4. Vendor Obligations
- Product Listings: Vendors are responsible for providing accurate descriptions, prices, and photos of the products they list.
- Pricing: All prices must include applicable taxes and shipping costs (if any). Vendors must maintain competitive and honest pricing.
- Fulfilment: Vendors are responsible for fulfilling orders promptly and ensuring that products reach customers within the specified delivery time.
5. Prohibited Activities
Users and vendors agree not to engage in the following:
- Posting misleading, inaccurate, or fraudulent information.
- Selling illegal, counterfeit, or prohibited goods.
- Using the platform to engage in any unlawful or unethical activities.
- Misusing customer data or violating privacy laws.
- Engaging in abusive or threatening behaviour towards others on the platform.
6. Transactions and Payment
- Multi-Mart provides a secure payment gateway that integrates mobile money as well as card payment methods (Credit, Debit, Visa, or MasterCard or payment gateway or online banking.
- Users agree to use the platform’s authorized payment methods for all transactions.
- Payment must be made in full before an order can be confirmed.
- Multi-Mart charges a small fee on each transaction as part of its service model, deducted from vendor earnings.
7. Shipping and Delivery
- Vendors: Are responsible for packaging and shipping products to customers within the agreed time frame.
- Customers: Should provide accurate delivery addresses and details to avoid delays or loss of shipments.
- Multi-Mart partners with logistics providers to ensure timely and safe delivery but is not liable for delays caused by third-party couriers.
8. Refund and Return Policy
- Customers can request refunds or returns within a specified time after receiving their order if the product is damaged, defective, or not as described.
- Vendors are obligated to process refunds and returns under the platform’s policies.
- Certain goods (e.g., perishable items, personal care products) may not be eligible for returns unless faulty.
9. Termination of Use
Multi-Mart reserves the right to terminate or suspend user and vendor accounts if:
- The terms of service are violated.
- The platform is misused for fraudulent or illegal activities.
- Inactive accounts may be terminated after a certain period of non-use.
10. Intellectual Property
- All content on the Multi-Mart platform (text, images, logos, designs) is the intellectual property of Multi-Mart and/or its partners.
- Users may not use, reproduce, or distribute any content from the platform without permission.
11. Limitation of Liability
- Multi-Mart provides its services “as is” and makes no warranties regarding product quality, vendor reliability, or shipping timelines.
- Multi-Mart is not liable for any indirect, consequential, or incidental damages resulting from the use or inability to use the platform.
- Users agree to hold Multi-Mart harmless for any issues that arise in their interactions with vendors or customers.
12. Governing Law
These terms and conditions are governed by the laws of Liberia. Any disputes arising out of or related to these terms will be subject to the jurisdiction of the courts in Liberia.
By using Multi-Mart, you agree to the terms outlined in this Terms and Conditions & Privacy Policy document.